Frequently asked questions
Hopefully the following information can answer any questions you might have. If not, please don't hesitate to drop me an email (via the "Contact" tab) & I'll be back to you as soon as possible.
why are your packs different prices?
Prices are dependent on two factors:
1. The quantity of fabric in each pack - this ranges between 1-1.5 metres x width of fabric.
2. Some packs include rare &/or out of print fabrics, which usually sell at a much higher price per metre. These packs will be marked clearly, enabling you to see that they include these "special" fabrics. Rare/OOP pack prices will vary slightly, according to the quantity & "rareness" of these highly collectible fabrics.
what is your returns policy?
Every pack has been lovingly curated, with an eye for detail & great care. The website clearly lists all measurements & fabric details. I have every confidence that you will be delighted with your pack/s. That being said, if you are not happy with your purchase, please note the following:
All returns must be received in their original, sold condition - fully packaged & intact
All returns must first be authorised by email by TCH, within 24 hours of receipt
All authorised returns must be posted back to TCH within 3 business days of authorisation, at buyer's expense (I recommend registered post to allow tracking - if a parcel is "lost" a refund cannot be processed)
Refund does not include any postage - this is the buyer's expense
No refunds or returns are available for custom orders, patterns or clearance items
when will you post my order?
Orders received by 2pm (Monday to Friday, not including Public Holidays) will be posted that same day, except for custom orders, which may need additional time to be prepared.
If an exceptional circumstance arises, impacting these turnaround times, a message will be posted here, &/or on all These Clever Hands social media streams.
can I place a special order?
If you would like a custom pack made, please email me (via the "Contact" tab) & I can put together a no obligation pack for you. As a microbusiness, I won't be holding metres of each fabric in stock. However, if you would like more of a fabric that was in a pack, I will do my very best to assist you - whether it's to sell more to you, or guide you to a retailer with that same stock.
do you ship internationally?
Yes! At present we offer shipping to Asia, New Zealand, USA, Europe & UK. If you live outside of these areas, please email for postal rates & I can organise to get a parcel to you.
do you have a shop? can I collect my order?
Unfortunately no & no are the simple answers. These Clever Hands does not have a shop or showroom, & for security reasons all orders must be posted (& cannot be collected).