Frequently asked questions:
Hopefully the following information can answer any questions you might have. If not, please don't hesitate to drop me an email (via the "Contact" tab) & I'll be back to you as soon as possible.
why are your packs different prices?
Prices are dependent on two factors:
1. The quantity of fabric in each pack - this ranges between 1-1.5 metres x width of fabric.
2. Some packs include rare &/or out of print fabrics, which usually sell at a higher price per metre. Rare/OOP pack prices will vary slightly, according to the quantity & "rareness" of these highly collectible fabrics.
what is your returns policy?
Every pack has been lovingly curated, with an eye for detail & great care. The website clearly lists all measurements & fabric details. I have every confidence that you will be delighted with your pack/s. That being said, if you are not happy with your purchase, please note the following:
All returns must first be authorised by email by TCH; must be received in their original, sold condition - fully packaged & intact; must be posted back to TCH at buyer's expense (I recommend registered post to allow tracking - if a parcel is "lost" a refund cannot be processed)
Please note: no refunds or returns are available for custom orders, patterns or clearance items; & refund does not include any postage - this is the buyer's expense
when will you post my order?
Orders received by 2pm (Monday to Friday, not including Victorian Public Holidays) will be posted that same day. If an exceptional circumstance arises, impacting these turnaround times, a message will be posted here, &/or on all These Clever Hands socials.
do you have a shop? can I collect my order?
These Clever Hands does not have a shop or showroom. Please email or message me to enquire about collection (this is sometimes possible, but not always a given).
do you ship internationally?
Yes! At present I offer shipping to Asia, New Zealand, USA, & Europe. If you live outside of these areas, please email for postal rates & I can organise to get a parcel to you. I am currently working my way through the new VAT changes for the UK, so please message me directly if you are in the UK & hoping to place an order.
can I place a special order?
Yes! If you would like a custom pack made, please email me (via the "Contact" tab) & I can put together a no obligation pack for you. If you would like more of a fabric that was in a pack, I will do my very best to assist you - whether it's to sell more to you, or guide you to a retailer with that same stock.